FAQ
BRAUCHEN SIE HILFE?
Why is there a limited assortment available to purchase?
This is because we develop boots for specific applications. Not in all segments it is common to purchase products online. For example: in food processing, our boots are usually purchased in high quantities and combined with other type of clothing. At the online store we selected the products that are most common to be purchased directly by agricultural workers, self employed professionals and outdoor living consumers.
How long after receiving my confirmation email will I be able to track my order?
How long does delivery take?
Our standard delivery time is 4-5 business days, depending the distance to our warehouse in The Netherlands.
What is the warranty on my product(s)?
Quality is paramount to us. We thoroughly test all our products in real-life conditions to make sure they are of premium quality. However, it’s an inevitable reality that products can get damaged on their way to the buyer.
If a product you purchased from our online shop has a quality issue and you want to return it, you must return it to the online shop. Once you do, our quality assurance department will inspect it. If you want to return a product that you bought at one of our own stores because of a quality issue, you must return it to one of our stores in that country. The staff will inspect the damage.
You are refunded if we assess that the product was damaged during the manufacturing process, or if they are in a different condition to how they are supposed to come from the factory. We compensate costs for defective products.
We cannot compensate for products that were damaged for other reasons, including damage by negligence, misuse or wear and tear. We cannot compensate if the product was bought from anywhere other than our Online Shop or one of our official stores.
Please note the life expectancy of a product depends on the individual using it; their characteristic wear pattern and the conditions in which it’s used. Products damaged by normal wear and tear, or products that have exceeded their reasonable lifespan, will not be not replaced.
Can I exchange my product(s)?
We can’t exchange products you ordered online and had delivered to your preferred delivery address.
How do I return my product(s)?
You can return your online order free of charge within 100 days of receiving your order. The article should be unused, you need to add a proof of purchase and the article should be returned in the original packaging. In order to return your order, you have to send an email to our customer service department. Our customer service department will send you a specific packing slip. The email address to use in case you want to return your package is: e-shop@dunlopboots.com
Will I get a refund on my shipping costs?
We will refund your shipping costs when possible. In some cases, your entire shipping costs can be refunded, like if you are returning your whole order. We won't be able to refund your shipping costs if you are only returning part of your order.
Why do I have to wait for Dunlop to receive my returned product(s) before I can get a refund?
Before we can start processing your refund, we need to make sure that your returned products meet our return's conditions.